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Privacy Policy

Thank you for choosing Grocerwa! We take your privacy very seriously and are committed to protecting your personal information.
This Privacy Policy is intended to explain to you in detail how we collect, use, store and protect your personal information, including data collected through Cookie technology.
Please read the following terms carefully to understand our specific practices on privacy.


1. Types of Information We Collect

In order to provide better services, we may collect the following types of information:

Personal information: including but not limited to your name, email address, phone number, etc., used to create an account, complete an order, and provide customer support.
Transaction information: such as purchase records, payment details, etc., to process transactions and improve service quality.
Technical data: such as IP address, browser type, operating system, etc., to help us optimize website performance and improve user experience.
Location information: based on your consent, used to provide more accurate services.
Cookies and other tracking technologies: We use cookies and other similar technologies (such as Web Beacons, pixel tags, etc.) to collect information about your use of our website.


2. Cookies and other tracking technologies

2.1 What are cookies?

Cookies are small files stored on your device when you visit a website to record your browsing habits, login status, and other information. We use cookies to improve user experience, provide personalized services, and analyze website traffic.

2.2 Types of cookies we use

Session cookies: These cookies are deleted once you close your browser and are mainly used to keep you logged in.

Persistent cookies: These cookies are saved on your device for a period of time to remember your preferences and browsing history.

Third-party cookies: These cookies are placed by third-party service providers (such as advertising networks, social media plug-ins, etc.) to provide personalized advertising or social features.

2.3 How to manage cookies

Most browsers allow you to manage and delete cookies. You can do the following in your browser settings:

View and delete cookies
Block all cookies
Set the browser to clear cookies every time it is closed
Please note that disabling cookies may affect the normal use of certain features.


3. How we use your information

We will use the information collected reasonably for the following purposes:

Provide and improve our products and services;
Process your orders and provide after-sales service;
Send marketing information (with your prior permission);
Prevent fraud and ensure account security;
Comply with legal and regulatory requirements.


4. Data Sharing and Disclosure

We will not sell, transfer or rent your personal information to third parties unless we have your explicit consent or are required by law. However, we may share your information in the following circumstances:

Third-party partners related to the provision of services (such as payment processors, logistics providers, etc.);
In the process of mergers, acquisitions or bankruptcy liquidation, if personal information is transferred;
At the request of government departments, cooperate in investigations or enforce laws and regulations.


5. Your Rights

As a user, you have the following rights:

Right of access: View the personal information we hold about you.
Right of correction: Update or modify inaccurate personal information.
Right of deletion: Request deletion of personal information that is no longer necessary to retain.
Withdrawal of consent: For data processing activities based on consent, you can withdraw your consent at any time.
Right to complain: If you believe that we have violated your privacy rights, you can file a complaint with the relevant regulatory authority.


6. Information security

We take various physical, electronic and managerial measures to protect your personal information from unauthorized access, disclosure, loss or misuse. Nevertheless, Internet transmission methods are not 100% secure and we cannot guarantee absolute security.


7. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy when necessary. Any important changes will be notified to you through website announcements or direct notifications.


Contact Us

If you have any questions or suggestions about the Privacy Policy, please contact our customer service
Thank you again for your trust and support for Grocerwa! We will continue to work hard to provide you with a safer and more convenient shopping experience.