Return Policy

Thank you for choosing Grocerwa! We are committed to providing you with quality products and an excellent shopping experience. To ensure that you are satisfied with our products, we have formulated the following return policy. Please read the following terms carefully to understand our specific regulations on returns and refunds.


1. Scope of application

This return policy applies to all products purchased on Grocerwa.com. Some special products are excluded, and products that are clearly marked as non-returnable.


2. Return conditions

To ensure that your return request can be processed smoothly, please follow the following conditions:


The product must be kept in its original packaging, unused and undamaged.

All accessories, gifts, invoices and related documents must be returned together.

Return requests should be submitted within 30 days of receiving the product.

The product must be accompanied by the original purchase receipt (such as order number, invoice, etc.)



3. Return process

Contact customer service to inform your return intention:

Online chat: Visit our website and use the online customer service system

Get a return authorization: Our customer service team will respond to your request within 24 hours and provide a return authorization code and detailed return address.

Returning the goods: Please return the goods together with all accessories, gifts, invoices and related documents to the designated address. It is recommended to use a courier with tracking service so that we can receive the goods in time.

Acceptance and refund: We will inspect the returned goods within 3 working days after receiving them. Once we confirm that the goods meet the return conditions, we will refund the money to your original payment account within 3 to 5 working days.



4. Refund time

Refund method: The refund will be returned to you through the original payment channel.

Refund time: Under normal circumstances, the refund will be credited within 3 to 5 working days. The specific arrival time may vary depending on different banks and payment platforms.



5. Special circumstances

Quality problems: If the goods you received have quality problems, please contact us within 30 days after receiving the goods and provide photo or video evidence. We will handle it for you as soon as possible.

Transport damage: If the goods are damaged during transportation, please contact us immediately and we will arrange for reissue or refund.

Man-made damage: Damage to goods caused by human factors is not within the scope of return.



6. Contact Us

If you have any questions or suggestions about the return policy, please contact our customer service.



7. Other matters

Final interpretation: The final interpretation of this return policy belongs to Grocerwa.

Policy update: We reserve the right to update this return policy at any time. Any important changes will be notified to you through website announcements or direct notifications.

Thank you again for your trust and support for Grocerwa! We will serve you wholeheartedly to ensure that your shopping experience is pleasant and worry-free.